Returns & Refunds Policy At Zenana Jewellery, your satisfaction is our highest priority. Each piece of jewelry is crafted with care and attention, and we want you to love your purchase. If for any reason you are not completely satisfied, we offer a return and refund policy as outlined below. Return Eligibility Returns are accepted within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging with all accompanying certificates and tags. Custom-made, personalized, or engraved pieces are non-refundable unless faulty. Earrings are non-returnable due to hygiene reasons. How to Request a Return Email our Customer Care Team at [your email address] within 14 days of receiving your item. Include your order number and a brief explanation for the return. Once approved, we will provide detailed return instructions and a return shipping label (if applicable). Refunds Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item. Shipping fees and duties are non-refundable. If your item was a gift, please contact us to arrange for store credit instead. Damaged or Faulty Items If your item arrives damaged or is faulty, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including shipping costs. Exchanges We currently do not offer direct exchanges. Please return the item for a refund and place a new order separately. Need Help? Our Customer Care Team is here for you. 📩 [email protected] 📞 6088 0127